Texans are angry over a Houston power company asking them to stop calling about the power outage….
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Some 719,984 of these appear to be customers of CenterPoint Energy, which has said in a press release that it may take “several days” to get the power back up, with the hardest-hit areas taking even longer as infrastructure has been badly damaged in several spots.
The provider has seemingly been swamped with calls, as it posted an update on social media on Friday morning asking folks to help keep the phone lines open.
It said: “Our smart meter technology lets us know your power is out so there’s no need to hold to speak to an agent. Please keep the phone lines open for those reporting hazardous conditions after today’s severe weather.”
It went on to say folks could get updates from Power Alert Service, saying it “matches what an agent is able to provide”.
Meanwhile, @ZombiieGirll complained about not being told when to expect the power to come back on. She wrote: “You’ll don’t even give an estimate! Some of us have people living with them that have medical equipment in their homes to stay alive—an estimated time wouldn’t kill ya’ll.”
CenterPoint included this issue in its press release when it said: “Those customers who depend on electricity for life-sustaining equipment (such as chronic condition or critical care customers) are encouraged to have an emergency plan in place as CenterPoint Energy cannot ensure an uninterrupted power supply.”
Key Ashley (@KeiAshleybanks) said: “The time ya’ll wasted to make this tweet, ya’ll could’ve actually gave an eta. I’ve been trying to call so I can ask when the power will be back on! That’s literally all we need to know.”
@MCKBetting posted: “I’m gonna keep calling and blocking the lines until you do your job properly.”
CenterPoint Energy has pointed out that more than 72 percent of its customers currently have power.
It in a press release on Friday: “Crews began efforts overnight to restore power to affected customers as safely and quickly as possible.
“There are currently more than 2,000 employees and contractors deployed, with approximately 4,000 lineworkers and 1,000 vegetation professionals requested for mutual assistance support.
“While there is still extensive damage to assess, crews made progress overnight restoring more than 180,000 customers in the last 12 hours.”
Lynnae Wilson, Senior Vice President at Electric Business said some of the infrastructure in Texas has suffered “significant” damage, with “restoration efforts expected to take several days”, with some of the hardest-hit areas possibly taking longer.
She added: “We are mobilizing all our available resources, as well as mutual assistance resources from nearby utility companies, to begin the process of quickly and safely restoring power to our customers. We appreciate our customers’ patience and understanding as we focus on the important work ahead.”
